Tablet Kiosks: A Customer-Focused Approach

Redyref may be known for digital signage and interactive kiosks (in particular our enGAGE line), but with tablets coming of age as a mature technology, we have taken great care to ensure that we are able to offer a full range of tablet kiosk options as well. Over the next few weeks, we’ll discuss some key factors to consider when designing a tablet kiosk, from choosing an OS to program deployment.

There are a few questions we hear frequently from our clients who are considering investing in tablet kiosks. One has to do with operating systems -- which of the “big three” is most compatible with kiosk integration? The truth is that there are valid reasons to use each of them, but the number one most important factor to consider is the end user. Who exactly will be using the tablet kiosk? How will they use it? So while the OS is important -- it must offer an outstanding user experience -- the type of tablet and operating system chosen (Android, iOS or Windows) shouldn’t be the first consideration. Understanding the user is the most critical step to explore, and that needs to happen before worrying about the OS.

If the user journey has already been fully mapped out, this is when it becomes more helpful to take a closer look at the different operating systems and the various pros and cons. Happily, there are excellent tablets out there that are able to deliver great content at just about every size and price point. This is another reason why it’s important to understand the end user’s goals for interacting with the tablet. For instance, while it may at first feel necessary to invest in the latest iPad (the iPad Pro starts at $799 -- not an easy number to swallow for most), if an oversized screen and extra graphics power aren’t required in order to effectively present your content to its intended audience, then you would do just as well with the original iPad air (which can be found as low as $299 for 16GB), saving $500 per installation. That’s the type of savings that adds up quickly, especially to smaller businesses.

RedyRef’s range of fully-integrated manufacturing solutions allow what is often a complex process to be handled completely in house, from design to delivery. When combined with our industry-leading customer service, we make it easy for companies of all sizes to offer their customers the latest and best interactive kiosk experiences. Give us a call at (800) 628-3603 ext 525 or submit a request for proposal online and our team will be with you every step of the way.